10 Factors Impacting Your Sales Team’s Performance

Unlock the secrets to top-performing sales teams by mastering key productivity factors. Boost your team's success with clear goals, effective communication, and robust hiring strategies.

By
James Ball
,
Founder
of Coburg Banks
LinkedIn Profile
January 21, 2025

When a sales team underperforms, the instinct is usually to blame the reps or the target. Sometimes that is fair. More often the number is being dragged down by things that have nothing to do with how hard anyone is working, and until you find them, hiring more salespeople just adds cost without adding revenue.

Here is what we see holding sales teams back, drawn from years of being called in when the figures are not adding up. Some of it is a hiring problem. A lot of it is not, and it is worth being honest with yourself about which is which before you reach for more headcount.

1. The wrong people in the wrong seats

A hunter stuck doing account management withers. A relationship-builder shoved into cold outbound quietly dies inside. Get the person right and the role wrong and you lose both. This is the most common one, and it is a hiring and deployment problem before it is a performance one.

2. Targets set by hope

If the number was pulled from what the board wanted rather than what the market and the team can actually deliver, you have built failure in from day one. The team feels it, disengages, and the target becomes a thing to be endured rather than chased.

3. Leads that are not really leads

Your reps can only sell what marketing and the market hand them. If the pipeline is thin or full of tyre-kickers, even brilliant salespeople look average. Before you question the team, question what is actually reaching their desk.

4. A manager who sells instead of leads

Promoting your best rep to sales manager and hoping is how a lot of teams end up leaderless. Great selling and great managing are different jobs. A manager who cannot coach leaves everyone to sink or swim on instinct.

5. No process, or too much

Some teams run on pure instinct with no repeatable method, so nothing is learnable and every rep reinvents the wheel. Others drown people in CRM admin until there is no time left to actually sell. Both cost you. The sweet spot is lighter than most managers think.

6. Onboarding that is a laptop and a login

Drop a new hire in with a 'good luck' and you have wasted the first three months of an expensive person. But ramp time is a choice. Teams with a real onboarding plan get people productive in weeks instead of quarters.

7. Comp that rewards the wrong thing

Pay for volume and you get volume, including a pile of bad-fit deals that churn. Pay only on new business and watch your existing accounts wither. The plan is a set of instructions, and the team will follow it exactly, including the parts you did not think through.

8. Nobody actually manages the pipeline

Deals sit in 'proposal sent' for four months and nobody asks why. A pipeline that is not inspected is a forecast that is fiction, and you find out too late to do anything about the quarter.

9. Territories that do not make sense

One rep sitting on all the good accounts while another is handed a patch with nothing in it breeds resentment and drags the average down. And fairness here is not just nice, it is revenue.

10. The wrong hires in the first place

And underneath a lot of the above sits the original hiring decision. A team built on people who interviewed well but do not fit the sale will underperform no matter how good the management gets. Fix the intake and half the other problems get smaller.

Some of this you fix internally, and honestly you should, because no recruiter can hand you a good manager or a sane comp plan. Where we help is the intake end, making sure the people coming in actually fit the roles you are putting them in. Our piece on the traits of high-performing sales teams covers what good looks like. If you want the hiring side sorted, here is how we work, or book a call.

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