National Account Manager

Are you a highly organised and resilient individual, a strong communicator able to build effective working relationships across a large business and provide leadership within a contact centre function?

We’re working with one of the UK’s largest and foremost law firms to help them recruit a Team Leader for the Client Experience contact centre in Birmingham. This is a key role leading a team of circa 10-15 colleagues to give exemplary service in every internal and external client interaction through all communication channels without creating any reputational or financial risk to the firm.

Permanent full-time role with 2 days per week in the office, salary £27,500 plus excellent benefits including pension scheme, health insurance, critical illness cover, childcare vouchers, and discounted gym membership. You would be joining one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2023.

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The Role
As an experienced leader you would be tasked with motivating your team to optimum performance levels to achieve agreed targets contributing to the company's objectives, providing clear and concise direction, support and guidance through effective coaching, leadership and setting objectives. Core tasks will include…
- Manage performance through regular, effective reviews, addressing performance issues
- Conduct development reviews and recommend training and development plans
- Deliver all departmental KPIs, achieving set targets and objectives
- Challenge processes and procedures, identify improvements to enhance the customer experience and improve operational efficiency
- Act as a role model to others whilst striving to achieve high standards of performance and customer service.

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The Candidate
The Contact Centre Team Leader opportunity will suit a confident and resourceful individual with experience supervising and mentoring customer service staff in previous roles, ideally within the legal or professional services sectors however this is not essential. Skills will include…
- Ability to plan own and others’ workloads and resource plan
- Excellent communication skills, both written and verbal, comfortable liaising with stakeholders across the business
- Calm and assured under pressure, dealing with issues as they arise in a calm and professional manner
- Continuously looking for ways to improve support provided by team, driving a high-performance culture

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The Package
Salary £27,500. You'll also get the following benefits with the role:
- A huge number of well-being initiatives to encourage positive mental health both in and out of the workplace
- Flexible working options to make sure that you’re fully supported to work the way that best suits you
- Westfield health membership, offering discounted leisure and travel and refunds on medical services

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Interested? If you think you're right for this Contact Centre Team Leader role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

One of the UK’s largest and foremost law firms is currently looking to recruit Legal Helpline Paralegal for the contact centre at their Sheffield Head Office. You would provide chargeable general and preliminary legal support on any UK jurisdiction commercial or personal legal matter via the telephone, delivering exemplary service in every interaction on behalf of clients.

Offering a salary circa £25,000 plus excellent benefits including pension scheme, childcare vouchers, and discounted gym membership, this is a fantastic opportunity to join one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2023.

Full-time permanent role, hybrid working. If you have an LLB / LLM / LPC / GDL or ILEX qualification and are looking for ways to develop your legal knowledge and expertise in a new role we’d love to hear from you.

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The Role
As part of small and select team, you will be the first point of contact for clients, providing them with general and preliminary legal advice. The role is diverse; no call is the same and will require you to bring together all aspects of your legal knowledge to offer the highest quality client care.

You’ll be fully supported to put the knowledge you’ve gained during your studies into practice. There are excellent opportunities for progression both within the Legal Helpline as well as across the wider business. If you are hardworking, dedicated to excellent client care and want to be part of a friendly team, this could be the role for you.

You’ll need to be flexible with your time and be prepared to work outside of core working hours. In order to ensure clients can reach the team at any times of the day, the Legal Helpline is open 24 hours a day, although the majority of the shifts fall between the hours of 7am and 9pm.

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The Candidate
LLB/LPC/LLM/GDL or ILEX qualification is essential. You will be passionate about customer service and helping others, articulate, have an excellent telephone manner, good IT skills as well as the ability to quickly adapt to new processes and procedures. Given the nature of the role, you should expect to have to be flexible in order to take responsibility for an exceptional client experience and must be able to display empathy and kindness at all times.

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The Package
Salary circa £25,000 with the following benefits…
- A huge number of well-being initiatives to encourage positive mental health both in and out of the workplace
- Flexible working options to make sure that you’re fully supported to work the way that best suits you
- Westfield health membership, offering discounted leisure and travel and refunds on medical services

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The Company
The business you'll be working for is one of the largest law firms in the UK, operating out of 14 UK offices with over 2,500 members of staff. They are proud of their values and offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace.

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Interested? If you think you're right for this Legal Helpline Paralegal role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

An exciting opportunity has arisen for a dedicated Care Manager to join a team committed to providing high-quality supported livingl services for adults with complex needs, including autism and learning disabilities. They offer the following:

• Competitive salary ranging from £38,000 to £40,000
• Generous holiday allowance of 33 days
• Excellent training and career progression opportunities

The Role:
As a Care Manager, you will be able to:

• Lead the provision of top-tier care services for individuals with learning disabilities
• Coordinate and manage the care staff and their schedules effectively
• Ensure all health and safety regulations are met with the highest standards
• Craft and maintain personalised care plans for service users

The Candidate:
As a Care Manager we need someone who has:

• Must hold an NVQ level 3 in Health and Social Care
• Proven leadership experience within the Learning Disabilities sector
• In-depth understanding of care standards and regulations
• Exceptional leadership and communication skills

The Package:
For the Care Manager role we are offering:

• Salary between £38,000 and £40,000
• Enrolment in a pension scheme
• Entitlement to 33 days of holiday
• Access to training opportunities to aid professional development
• Prospects for career advancement within the company

The client provides specialised residential services for adults with complex needs, focusing on creating a supportive and nurturing environment. Their commitment to care excellence and staff development makes them a leader in their field.

To apply for the Care Manager position, please submit your CV detailing your relevant experience and qualifications.

Similar job titles include Residential Care Manager, Service Manager - Learning Disabilities, Deputy Care Home Manager, Supported Living Manager, and Health and Social Care Manager.

IND SLS Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.